THE LEADERSHIP OF THE HEAD OF AGENCY IN IMPROVING CIVIL SERVANT PERFORMANCE AT THE EDUCATION AGENCY
OF BANDA ACEH
The leadership of a leader can determine the direction and goals of the organization to achieve a goal. This study aimed to describe leadership programs, leadership strategies, and supporting factors and obstacles to the leadership of the Head of Banda Aceh Education Agency in improving civil servant performance. This study used a qualitative approach with a descriptive method. Data collection techniques used were observation, interviews, and documentation. The research subjects were the Head, Secretary, Head of Sub-Division, Head of Division, and Head of Section of Banda Aceh Education Agency. The results showed that: (1) Programs to improve civil servant performance include increasing civil servant discipline, by holding morning roll call every Monday to foster a sense of awareness to be on time and encourage them to work with a full sense of responsibility, and fostering human resources by carrying out trainings, seminars and workshops; (2) The strategy implemented in improving civil servant performance was to make himself (the head of the agency) a role model by being present on time every working day, increasing civil servant commitment by frequently inviting them to discuss to get the way all they want, motivating civil servant to be able to work in accordance with their main tasks, and improving individual and group professional abilities, and (3) Supporting factors in improving civil servant performance were a harmonious work culture, understanding of the duties and functions of civil servants, a conducive relationship between superiors and subordinates, and achievements owned. Obstacles encountered were limited human resources, undisciplined civil servants in carrying out their duties, and lack of technology skills of some civil servants that caused problems in carrying out duties assigned to them.
Keywords: Leadership, Commitment, Motivation, Discipline, and Civil Servant Performance