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PELAYANAN PUBLIK BERBASIS REFORMASI BIOKRASI DAN E-GOVERMENT DALAM MENINGKATKAN KINERJA ORGANISASI : STUDI EMPIRIS PADA ARSIP NASIONAL REPUBLIK NASIONAL

BACA FULL TEXT ABSTRAK Pemesanan Versi cetak
Pengarang NANIK KURNIAWATI - Personal Name
Fakultas Fakultas Pascasarjana
Tahun Terbit 2019

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ABSTRACT This study analyzes and examines the effects of: (1) bureaucratic reform and e-government on the good governance and the quality of public services; (2) bureaucratic reform and e-government both directly and indirectly through good governance and public service quality on the organizational performance; and (3) leadership skills in the implementation of bureaucratic reform towards good governance, public service quality and performance of National Archives of the Republic of Indonesia (ANRI). A total of 350 employees working in ANRI and five regional library and archives representing the five major Indonesian archipelagos, namely West Java, North Sumatra, South Sulawesi, West Kalimantan, and Papua have been selected as respondents in this study by using multi-stage sampling technique. Primary data obtained by distributing the questionnaires were analyzed using the Structural Equation Modelling (SEM) and Moderated Regression Analysis (MRA). This study found evidences that bureaucratic reform and e-government have a significant effect on improving the implementation of good governance principles and the public service quality of ANRI. Bureaucratic reform and e-government have no direct effect on the ANRI's performance, but their influences were found to be positive and significant through the implementation of good governance principles and the improvement of quality of public services. The study also found evidence that leadership skills moderated positively the impact of bureaucracy reform on the good governance, public service quality, and the ANRI’s performance. The results of this study imply that to improve the good governance and public service quality, the implementation of bureaucracy reform and e-government should be improved in the archival institutions in Indonesia, supported by the skilled leaders. Keywords: bureaucratic reform; e-government; good governance, public services, performance of public organizations

Tempat Terbit Banda Aceh
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